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Concrete Dispatcher

Company: Knife River Materials - Northern Minn. Division Department: Concrete
Location: Bemidji, MN Hiring Manager: Trisha A Dally
Closing Date: 12/31/2020 at 11:59pm CDT Job Type: Full-Time
Job Summary:
Responsible to safely assign appropriate equipment and personnel for completion of duties or deliveries to assure on time and efficient use of resources by dispatching trucks and personnel in a timely manner to ensure the targeted service level and cost.

• Assigns appropriate equipment and personnel for completion of duties and deliveries.

• Coordinate with necessary operation supervisors for equipment and personnel allocation.

• Quotes prices and receives orders for company products.

• Directs activities of drivers and confers with customers, plant production and yard personnel.

• May maintain records of expenses and drivers.

• May issue equipment to drivers.

• Prepares invoices, delivery tickets, and related shipping documents.

• Receives cash payments, prepares invoices, delivery tickets, and related shipping documents using necessary dispatching software

• Keeps supervisor and drivers informed of tasks and situations so the schedule can be updated. Provide coaching/mentorship for assigned drivers and manage scheduling and availability for seasonal work crew.

• Tracks and reports time off/attendance of drivers and personnel.

• Answers phone to take/alter customer's order and complete all required information. Ensure the customer understands all relevant company policies such as “will calls”, additional products over amount ordered, towing charges, and our driver's responsibilities.

• Obtains all pertinent information from customer including but not limited to: customer code, name and relevant credit information; project or quote number and job name; delivery address and instructions to the jobsite; required numbers such as PO, lot/block, customer job number; concrete mix, slump and admixes; pouring method and number of unloading sites; use of the concrete; desired job start time; delivery rate in spacing, quantity per hour or number of trucks; travel time to and from the jobsite; any restrictions in load size; special truck types required or not desired whether the order is a "go" or "will call". If “will call”, agree on a time of day to release and agree what will happen if the call is not received.

• Verify the order back to the customer to ascertain the accuracy of the information. Inform the customer of warnings concerning product hazards, load limits, vehicle weights and limitations.

• Properly file the order and special instructions and give adequate notice to ensure proper materials are available.

• Sell the customer on the most advantageous job start times to maintain a "flat" truck demand graph in order to minimize the trucks and drivers called to work.

• Ask the customer for information regarding upcoming orders so there are no short-notice surprises.

• Build relationships with new customers and maintain good relationships with existing customers

• Address credit & billing discrepancies

• Assist with trackers and communication repairs as needed

• Support QC department as needed

• Communicate effectively (verbal, listening, written) and work with difficult people under high stress situations. Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others.

• Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).

• Monitor and discuss production problems with co-workers and managers/supervisors

• Ensure OSHA, EPA, DNR, safety and environmental regulation compliance.

• Performs other duties as assigned
Minimum Qualifications:
• General education, grammar and arithmetic, GED or high school diploma or equivalent.

• 2+ years of relevant experience.

**open until filled
How To Apply
If unable to apply online, mail completed application to: Box 40, Bemidji, MN 56619.

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.

Subject to pre-employment drug testing and background check.
This Employer Participates in E-Verify (PDF). Download PDF Application (PDF)
MDU Resources Group, Inc. is an Equal Opportunity Employer/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected Veteran status.

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