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Helpdesk Specialist


Company: OEG, Inc. Department: Operations
Location: Portland, OR Hiring Manager: Trevor A Ries
Closing Date: 12/21/2018 at 11:59pm CDT Job Type: Full-Time
Job Summary:
GENERAL SUMMARY/PRIMARY FUNCTION

Responsible for making our #1 critical success factor, safety first, a priority in all tasks and activities performed by self and all others involved. Promote OEG’s Core Values, safety culture and Continuous Process Improvement (CPI). Primary duties include providing technical support for OEG users. This includes software and hardware support for end user devices. Identification and remediation of end user technical issues or escalation as needed. Perform basic network troubleshooting. Providing direction to technical resources. Act as a liaison between Enterprise Technical Services and the end user. Provision new devices for end users. Perform responsibilities in accordance with all company standards, policies and procedures.

MAJOR RESPONSIBILITIES / ESSENTIAL JOB FUNCTIONS

• Provide support to staff on all company-supported applications and devices.
• Troubleshoot device problems, determine source and advise on appropriate action.
• Complete Information Technology project work.
• Install, configure and maintain company devices and related hardware and software.
• Maintain knowledge of computer and/or network security systems, applications, procedures and techniques.
• Identify and resolve computer system malfunctions and operations problems.
• Identify and communicate opportunities for improvement.
• 50% Travel including Portland metro, Boardman, Seattle and Quincy
• Performs other duties as assigned.
Minimum Qualifications:
MINIMUM EDUCATION AND EXPERIENCE

1-2 years of helpdesk support experience. Industry certifications preferred. Valid driver’s license required.

KEY SKILLS AND COMPETENCIES

Excellent verbal and written communication skills. Ability to learn and support new systems and applications. Skill in organizing resources and establishing priorities. Problem solving methodologies.
Additional Information:

Equal Opportunity Employer/AAP

Drug screen and background check required
This Employer Participates in E-Verify (PDF). Download PDF Application (PDF)
MDU Resources Group, Inc. is an Equal Opportunity Employer/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected Veteran status.

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