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Customer Service Rep / Dispatch Assistant


Company: Knife River - Central Minnesota Division Department: Concrete
Location: Sauk Rapids, MN Hiring Manager: Janelle L Adelman
Closing Date: 03/01/2018 at 11:59pm CDT Job Type: Full-Time - Seasonal
Job Summary:
To receive and document complete and accurate order information from customers in order to maximize service while minimizing non-productive time of equipment and personnel. To assure on time and efficient use of concrete resources by dispatching trucks in a timely manner to ensure the targeted service level and cost.
Minimum Qualifications:
1. General education, grammar and arithmetic, GED or high school diploma or equivalent.
2. One year of telephone service or order taking in a business environment.
3. Concrete and Aggregate product training and dispatch experience preferred
How To Apply
Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.

If unable to apply online, mail completed application to:4787 Shadow Wood Drive NE, Sauk Rapids, MN 56379.

Subject to pre-employment drug testing and background check.
Duties & Responsibilities
1. Answers phone to take/alter customer's order and complete all required information. Ensure the customer understands all relevant company policies such as “will calls”, additional products over amount ordered, towing charges, and our driver's responsibilities.
2. Obtains all pertinent information from customer including but not limited to: customer code, name and relevant credit information; project or quote number and job name; delivery address and instructions to the jobsite; required numbers such as PO, lot/block, customer job number; concrete mix, slump and admixes; pouring method and number of unloading sites; use of the concrete; desired job start time; delivery rate in spacing, quantity per hour or number of trucks; travel time to and from the jobsite; any restrictions in load size; special truck types required or not desired whether the order is a "go" or "will call". If “will call”, agree on a time of day to release and agree what will happen if the call is not received.
3. Verify the order back to the customer to ascertain the accuracy of the information. Inform the customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
4. Inform dispatch personnel of special instructions and give adequate notice to ensure proper materials are available
5. Complete understanding of dispatch system, process and maintenance (quotes, product line items, pricing, mix designs, etc.)
6. Ability to read maps and follow directions
7. Superior customer service skills, understanding of concrete properties and mix designs, knowledge of applicable government and industry regulations
8. Ability to maintain confidentiality of information, prioritize multiple tasks, strong organizational and conflict resolution skills
9. Ability to operate office machines and intermediate level computer skills (Work, Excel, Windows & Outlook)
10. Communicate effectively (verbal, listening, written) and work with difficult people under high stress situations. Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others.
11. Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
Monitor and discuss production problems with co-workers and managers/supervisors
12. Ensure OSHA, EPA, DNR, safety and environmental regulation compliance.
13. Performs other duties as assigned.
This Employer Participates in E-Verify (PDF). Download PDF Application (PDF)
MDU Resources Group, Inc. is an Equal Opportunity Employer/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected Veteran status.

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